Who Can I Contact When I Need HELP With My Medicare Prescription Drug Plan?

For months and months I had been trying to help someone with getting their Medicare Part D Drug Plan enrollment to be approved. She had a SEP, or special enrollment period qualification that allowed her to enroll in a Part D plan even though it was in the lock-out period. As you know you can only enroll or change plans during the AEP or Nov. 15th thru Dec. 31st.

We sent her application to a certain drug plan company and NOTHING happened. She called and they said they had no record of her application. We then sent it to them a 2nd time. Again, it got hung up in their system. Meanwhile they miraculously FOUND her first application. We waited and STILL nothing. Finally, we called 1-800 Medicare and had a 3 way converstaion with them and submitted her application to them directly for a 3rd time. She did get a call from the Drug Plan and was sent a Welcome letter that said she could use her letter to get her drugs until her official drug card came to her by mail. When she went to the pharmacy, her letter was denied.

Fortunately, she thought of contacting her REGIONAL MEDICARE OFFICE. She submitted a formal compaint against the Drug Plan and got the CONTRACT NUMBER used by Medicare for her drug plan. She said that the contract number is very imporant information to have because they can identify them very quickly. This was on a Monday. On Wednesday morning she recieved a call from her Drug Plan that her plan was now in force and they even CALLED her pharmacy to tell them to process her prescriptions through her new drug plan.

If you are in a simular situation with any issues that pertain to Medicare Part D or any Medicare issues that you cannot seem to get resolved, please contact your REGIONAL MEDICARE OFFICE.

We thank you, Judy, for sharing your story with us and actually helping someone else that may be in this predicament!!

I have a list of the Medicare Regional Offices and their numbers:

1. Boston - 617-565-1188

2. NY - 212-616-2205

3. Philly - 215-861-4140

4. ATL - 404-562-7500

5. Chicago - 312-886-6432

6. Dallas - 214-767-6423

7. Kansas - 816-426-5233

8. Denver - 303-844-2111

9. San Fran - 415-744-3501

10. Seattle - 206-615-2306

Please write to me, Karyn Blake, here at My Part D USA’s blog at kblake@MyPartDusa.org. Or you can email this article to a friend.

Published by mypartdusa on October 18, 2007 in Where do I go for HELP with Part D or Medicare Issues?.

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Please write to me, Karyn Blake, here at My Part D USA’s blog.
kblake@MyPartDusa.org

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